Shipping & Returns

There are two ways to return:

• Personal delivery to our distribution center. Note: If the original packaging is missing, we must charge 30% of the product value for this.

Address:

P van Roon BV - Vases Atelier,

Weerlaan 1

2181 HG Hillegom

• By mail to our distribution center:

1. Complete the return form and include it with the product you wish to return.
2. Please pack the product in its original packaging. Please note that many of our products are fragile. Always use as much of the original packaging as possible, including the packing material provided to protect the product being returned.
3. Note: If the original packaging is missing, we must charge 30% of the product value for this.
4. Remember to include the completed return form before sealing the box. Without this return form, we cannot process the returned product.
5. Stick the return sticker on the package. Please note that all costs for returning are at your expense. Products damaged upon return cannot be exchanged or refunded. We recommend choosing to ship the package insured. If it is to return an incorrectly delivered product or a defect , this must be reported to us in advance and after our agreement, we will refund the shipping costs afterwards.
6. The package must be returned to our distribution center. Address: P van Roon BV - Vases Atelier, Weerlaan 1, 2181 HG Hillegom.
7. After we receive the product back in good condition, we will refund the purchase price to the account you paid with within 10 business days of receipt.