Privacy Policy

Privacy Statement

Privacy-sensitive data, or personal data, are processed through our online store. We attach great importance to the careful handling of personal data. Personal data are therefore carefully processed and protected by us. 

Vases Atelier is the data controller. In this privacy statement we explain which personal data we collect, use and for what purpose. We hope you will read this statement carefully. When questions arise, you can of course contact us.

1. Terms of processing personal data

In our processing of personal data we comply with the requirements set by privacy legislation. For you, this means that we consider the following points important and comply with them:

  • we clearly state the purposes for which we process personal data. You can read that in more detail later in this privacy statement;
  • we keep the collection of personal data limited to only data needed for legitimate purposes;
  • we ask for express permission to process your personal data in cases where special permission is required;
  • we take appropriate security measures to protect your personal data at all times and we also require this from parties who process personal data on our behalf, where necessary this is laid down in so-called separate "processor agreements";
  • we make it possible to offer your personal data for inspection, correction or deletion at any time.

2. Use of personal data

When using our web store, we obtain certain data about you. This may include personal data. We store and use only the personal data provided directly by you, in the context of the service requested by you, for example when you checkout an order.

We use the following data for the purposes stated in this privacy statement:

  • Email address
  • NAW data
  • Phone number
  • Billing address
  • Email address
  • Payment details
  • IP address


2.1 Registering

Certain areas of our web store require you to register in order to use functionality. After registration we save the personal data you provided. We save this data so you can use our services without having to provide data again, also we may use this data to contact you in the context of execution of the agreement such as the agreed obligation to deliver the products from your order or answer your questions.

  • Your first name, initial(s),
  • last name
  • email address
  • password

We will not provide the data for registration and execution of the agreement to third parties, unless it is necessary within the framework of the execution of the agreement you conclude with us or if it is required by law. In case of suspected fraud or abuse of our web store, we may be asked to hand over personal data to the competent authorities.


2.2 Order fulfillment

When you place an order with us, we use your personal data to process it. If this is necessary for a proper handling of your order, it is possible that we provide your personal data to third parties. You may trust that these parties will also handle your personal data as desired. You can read more about this in this privacy statement.

In addition to account information, we ask for the following information:

  • Street name
  • House number
  • Postal code
  • Residence
  • Phone number

Orders are further stored with the following data

  • Date and time of order
  • Order number
  • Order number
  • Invoice number
  • Totals
  • Delivery Information
  • Delivery Costs
  • Payment Information
  • IP address

2.3 Use of contact form and newsletter

Through our web store we offer the possibility to ask questions by means of a contact form, in which you are also asked to fill in data that makes it easier for us to handle your question. You choose which data you provide in the process. The data you send us will be deleted by default within 30 days and otherwise kept as long as the content of your message suggests that this is necessary for a full response and handling.

When sending messages through the web store, we use the following data:

  • Name
  • E-mail address

We also offer a newsletter to inform interested parties about our products and/or services. Each newsletter contains a link that allows you to unsubscribe easily. Your e-mail address is automatically added to the database of our e-mail software from where, under a processing agreement, we ensure the safe handling of your personal data.

2.4 Data stored and accessible through your account dashboard

Our portal allows you to access a management environment where you can set up, specify, change and, in theory, even anonymize things like address information yourself.

The following data are stored in your account and are also visible to you.

  • Orders, including the data required for processing
  • Invoices, including the data required for processing

You can always make an additional request to change or delete data. For questions about our privacy policy, please contact us at any time using the information below.

3. Advertising

In addition to the information on our website, we may also notify you of our new products and services: by email, social media, push notifications, telephone or other means of communication. Fortunately: this only happens when you have given explicit permission to do so, this permission can also be revoked at any time.

4. Publish

By default, when using our web store, no data is published. If this happens, then you choose what information you publish; for example, like or according to our social media channels.


5. Disclosure to third parties

We may engage its group companies and other parties in the processing of your data. To the extent those other parties process data on behalf of {company name}'s services, they do so as processors and we have entered into an agreement with those parties. To the extent that those other parties determine the purposes and means of processing data themselves, they do so as data controllers. This also means that they must have a basis for processing your data. We are not responsible for the processing of your data by those parties. This privacy statement does not apply to them.

6. Cookies

In onze webwinkel wordt gebruik gemaakt van cookies. Wanneer je onze webwinkel voor het eerst bezoekt, wordt er een mededeling getoond waarin wij je uitleggen waarom en waarvoor wij deze cookies gebruiken. Wij maken gebruiken van zogenaamde functionele en non-functionele cookies, voor het gebruik non-functionele cookies vragen wij altijd je toestemming; als je deze toestemming niet geeft, gebruiken wij deze ook niet. Het gebruik van cookies lichten wij via deze {link} verder toe.

You can also disable functional cookies through your browser. However, please note that our website may then no longer work optimally.

7. Google Analytics

We use Google Analytics to track how visitors use our online store. We have signed a processing agreement with Google to make arrangements for handling our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally, all IP addresses of traffic measured by us are anonymized.

8. Security

We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are reviewed periodically.

9. Retention periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. Thereafter, your data will be kept for up to one year for the statistical purposes described above. The data is then deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

10. Third party websites

In our shop you will also find links to other parties' websites or references to us. Although we select and monitor these relationships with care, we are not responsible for the processing of your data through these websites. This privacy statement does not apply to them.

11. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. 

12. Accessing and changing your data.

After logging into your account within our web shops, you have access to the data known to us. You can request to change or remove data. For questions about our privacy policy you can contact us at any time using the information below.

13. Personal Data Authority

We are happy to help you if you have any questions about the processing of your personal data. Under privacy law, you also have the right to file a complaint with the Personal Data Authority about our processing of your personal data. You can contact the Personal Data Authority for this purpose.

14. Our contact information

Vases Atelier
Weerlaan 1
2181 HG Hillegom